PagerDuty
Create PagerDuty events for new tickets created in SysAid
Free
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Overview
Streamline your support process with this integration between SysAid and PagerDuty. When a new ticket is created in SysAid, a corresponding event will be instantly triggered in PagerDuty, ensuring prompt response and action. It simplifies your workflow and enhances your team’s efficiency in handling high priority issues.
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Main Features
- Immediate Event Triggering: As soon as a new ticket is created in SysAid, a corresponding event is instantly triggered in PagerDuty.
- Criteria-Based triggering: You can trigger the creation of PagerDuty events only for the events that meet a specific, defined criteria set by the user.
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Benefits
- Enhanced Efficiency: Automation enhances your team's efficiency in handling priority issues, reducing response times and improving overall performance.
- Swift Resolution: By staying on top of support tickets through an automated process, you can offer quicker resolutions, leading to improved customer satisfaction.
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Use Cases
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Creation of Events
Create PagerDuty events for new tickets created in SysAid
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Watcher Feature – Advanced
Take your ticket 'subscriptions' to the next level. Include every ticket detail your users ever wanted to know.
Omni Panel
Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.
Dynamic Due Dates
Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.
Watcher Feature – Basic
Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.
Emoji Survey
Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.
