PagerDuty
Create PagerDuty events for new tickets created in SysAid
Free
Get set up in no time
Thanks for submitting this request. Your Customer Success Manager will contact you soon to get you set up with this integration.
-
Overview
Streamline your support process with this integration between SysAid and PagerDuty. When a new ticket is created in SysAid, a corresponding event will be instantly triggered in PagerDuty, ensuring prompt response and action. It simplifies your workflow and enhances your team’s efficiency in handling high priority issues.
-
Main Features
- Immediate Event Triggering: As soon as a new ticket is created in SysAid, a corresponding event is instantly triggered in PagerDuty.
- Criteria-Based triggering: You can trigger the creation of PagerDuty events only for the events that meet a specific, defined criteria set by the user.
-
Benefits
- Enhanced Efficiency: Automation enhances your team's efficiency in handling priority issues, reducing response times and improving overall performance.
- Swift Resolution: By staying on top of support tickets through an automated process, you can offer quicker resolutions, leading to improved customer satisfaction.
-
-
Use Cases
-
Creation of Events
Create PagerDuty events for new tickets created in SysAid
-
-
Database Migrations
Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1.
Emoji Survey
Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.
Watcher Feature – Basic
Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.
