PagerDuty

Overview

Streamline your support process with this integration between SysAid and PagerDuty. When a new ticket is created in SysAid, a corresponding event will be instantly triggered in PagerDuty, ensuring prompt response and action. It simplifies your workflow and enhances your team’s efficiency in handling high priority issues.

Main Features

• Immediate Event Triggering: As soon as a new ticket is created in SysAid, a corresponding event is instantly triggered in PagerDuty.
• Criteria-Based triggering: You can trigger the creation of PagerDuty events only for the events that meet a specific, defined criteria set by the user.

Benefits

• Enhanced Efficiency: Automation enhances your team's efficiency in handling priority issues, reducing response times and improving overall performance.
• Swift Resolution: By staying on top of support tickets through an automated process, you can offer quicker resolutions, leading to improved customer satisfaction.

• Use Cases

  • Creation of Events

    Create PagerDuty events for new tickets created in SysAid