Pingdom
Create a new SysAid ticket when a new alert in Pingdom is created
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Overview
Automatically open incidents in SysAid for new Pingdom alerts based on the criteria you set.
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Main Features
- Create a ticket in SysAid for a new Pingdom alert that is raised based on the criteria you define.
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Benefits
- Immediate Event Triggering: As soon as a new event is detected in Pingdom, a new ticket is created in SysAid.
- Criteria-Based triggering: You can trigger the creation of tickets only for the events that meet a specific, defined criteria set by the user.
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Use Cases
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Creation of Tickets
Create a new SysAid ticket when a new alert in Pingdom is created
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Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
OneLogin User Repository
Easily and automatically sync SysAid user management with OneLogin Active Directory.
TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
ADFS SSO
Single-sign-on to SysAid via Microsoft Active Directory Federation Services (ADFS)
Nagios
Automatically generate, update, and close SysAid tickets based on events that Nagios detects on a given host or service in your network.
