Site24x7
Create a new SysAid ticket when a new alert in Site247 is generated.
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Overview
Automatically open incidents in SysAid for new alerts generated in Site24x7 based on the criteria you set.
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Main Features
- Create a ticket in SysAid for a new Site24x7 alert that is raised based on the criteria you define.
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Benefits
- Immediate Event Triggering: As soon as a new event is detected in Site24x7, a new ticket is created in SysAid.
- Criteria-Based triggering: You can trigger the creation of tickets only for the events that meet a specific, defined criteria set by the user.
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Use Cases
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Ticket creation
Create a new SysAid ticket when a new alert in Site247 is generated.
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SolarWinds
Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.
SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
Change Calendar Sync
Manage your change process schedule visually, leading to greater efficiency and organizational transparency.
Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
Chromebook
Easily import and update Chromebook device data from G-Suite to SysAid Asset Management, and display the data in SysAid’s asset inventory.
Google Apps User Repository
Easily and automatically sync SysAid user management with Google Apps users.
