TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
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Overview
SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.
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Main Features
- A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
- Automatic generation of activities for each remote control session
- Ability to initiate a session to an unattended machine
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Benefits
- Enables an IT support representative to launch a secure remote support session directly from within an incident record
- Enables you to access TeamViewer functionality without a TeamViewer account
- Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins
SolarWinds
Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.
Change Calendar Sync
Manage your change process schedule visually, leading to greater efficiency and organizational transparency.
Microsoft Intune (BETA)
Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.
