Twilio
Receive an SMS notifications for new tickets that meet a defined criteria.
Free
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Overview
Stay up to date to make sure you are aware of the important incoming tickets that matter to you. Setup this integration to receive SMS notifications for new tickets that meet a defined criteria.
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Main Features
- SMS notifications: The integration allows users to receive an SMS notifications for new tickets created in SysAid.
- Additional channel for opening tickets: Create tickets from incoming SMSs
- Criteria-Based Notifications: Notifications are sent for tickets that meet a specific, defined criteria set by the user.
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Benefits
- Timely Awareness: By receiving immediate SMS notifications, users can stay up to date with important incoming tickets, ensuring they can respond promptly.
- Prioritized Information: Criteria-based notifications ensure that only relevant and important tickets are highlighted, allowing for better prioritization and management of tasks.
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Use Cases
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Ticket creation
Create a ticket from a new SMS received.
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SMS
Send an SMS for new tickets received in SysAid.
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Jira Software – Cloud Service
Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.
SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
Skype for Business
Contact users via Skype video-calling application directly from a service record.
Google Chat
Receive Google chat notifications for new tickets that meet a defined criteria.
