Twilio
Receive an SMS notifications for new tickets that meet a defined criteria.
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Overview
Stay up to date to make sure you are aware of the important incoming tickets that matter to you. Setup this integration to receive SMS notifications for new tickets that meet a defined criteria.
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Main Features
- SMS notifications: The integration allows users to receive an SMS notifications for new tickets created in SysAid.
- Additional channel for opening tickets: Create tickets from incoming SMSs
- Criteria-Based Notifications: Notifications are sent for tickets that meet a specific, defined criteria set by the user.
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Benefits
- Timely Awareness: By receiving immediate SMS notifications, users can stay up to date with important incoming tickets, ensuring they can respond promptly.
- Prioritized Information: Criteria-based notifications ensure that only relevant and important tickets are highlighted, allowing for better prioritization and management of tasks.
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Use Cases
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Ticket creation
Create a ticket from a new SMS received.
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SMS
Send an SMS for new tickets received in SysAid.
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