Watcher Feature – Basic
Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.
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Dynamic Due Dates
Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.
Subscribe/Mentions Activities
Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.
Asset Warranty
This Integration allows you to track Asset Warranty information directly in SysAid, so you can manage it efficiently, perform proactive maintenance and reduce the risk of human error.
