SysAid Reports
Use SysAid’s reporting tools to quickly measure your ITSM performance,
track your IT asset inventory, and identify the issues and bottlenecks
affecting your IT services and operational performance.
Over 70 Pre-built Reports
- Analyze your service desk and ITSM performance
- Identify the root causes of problems or other issues
- Track your IT asset hardware and software inventory and state of compliance
- Measure your service quality
- Identify IT operations trends and forecast future performance
Identify Problems and Bottlenecks
Over 20 reports relate to the “highest values” or Top X. These will help you to quickly identify common or recurring issues (problems as defined by ITIL) and operational bottlenecks, and to then take the necessary actions to fix them. For example, if most tickets are in the “Printer” category, you can investigate to find the root cause (whether it be a training issue, model build quality, ink and paper quality issue, or something else).
Measure and Better Manage Your Workload
View open ticket data and graphs on the opened-to-closed ticket ratio. You can do this: per period, per category, per administrator, and from other perspectives. If you decide to record incident resolution duration, you can also view reports on how much time is invested per ticket resolution. Thus you can compare respective time investment across incident types, resolution teams, or IT support individuals.
Speed of response and incident resolution.
Use SysAid’s dynamic timers to monitor incident response and resolution times.
Service breaches
Monitor and report on service breaches – in total and based on certain criteria, such as critical business services or by business unit.
End-user satisfaction levels
Ascertain and report on end-user satisfaction levels. For the service desk, send surveys on ticket closure to gauge end-user satisfaction.
Detailed Reporting for IT Asset Management
Whether managing the IT budget, or undergoing an internal or external compliance audit, it’s essential to have accurate and up-to-date IT asset records. SysAid’s IT asset management inventory reporting provides comprehensive data about your IT hardware, software, and catalog products, including:
- All assets’ details including: purchase date, cost, warranty expiration, supplier, owner/user, location, etc.
- The software installed on each IT asset
- Changes to each IT asset
- Reports on IT asset inventory aging
Start Crushing IT
