The Next-Gen of ITSM
AI Chatbot by SysAid
Help end users, employees, and clients get the answers they need on their own with a consumer-grade, conversational experience.
Deliver Exceptional Service.
Automagically.
Help users solve problems anytime with our AI Chatbot. It is available through our self-service portal, email, and Microsoft Teams. With your knowledge and its vast public information, our AI Chatbot can help your agents. This lets them focus on important projects.
And if an employee still needs human help? They can open a ticket in just one click– no filling-in needed.
CONSUMER-GRADE
EXPERIENCE
Employees can resolve their issues and get instant support from the AI Chatbot in a friendly, conversational way.
FAST
IMPLEMENTATION
Get up and running in hours, not weeks. So you can start seeing value right away.
MORE
AUTOMATION
Let AI handle simple tasks and common questions. So you have the time to focus on strategic work.
AI Chatbot: Service Management Done Right
A conversational, self-service experience for end-users.
AI Chatbot via Microsoft Teams
SysAid Copilot’s AI Chatbot works smoothly with Microsoft Teams. It helps users talk easily and get IT support right away. No more forms or email headaches – users can just ask away and get responses within the same familiar interface, keeping them in the loop and frustration-free. This is IT support that keeps employee productivity high and empowers you to focus on what you do best.
AI Emailbot
Level up your customer support with our AI Emailbot! This groundbreaking feature leverages a vast database, seamlessly blending public information with your company’s expertise. The result? Personalized, instant replies to customer emails, landing in their inboxes within minutes. Unleash generative AI’s power to contain routine and repetitive inquiries, freeing you to tackle more complex customer needs.
Response Rating
Collect feedback from end-users regarding the effectiveness and accuracy of the replies provided by the AI Chatbot through a simple click on either a thumbs-up or thumbs-down icon. To help you improve even further, end users can provide more context about their experience in a feedback box. This way, the AI Chatbot gets better and better at supporting your end users.
Data Pool
Educate the AI Chatbot using your repository of knowledge base articles, internal records, and past tickets, along with credible external documents, links, and data sources including SharePoint. This way, every suggestion is on-point and tailored specifically to your organization.
Monitor & Fine-Tune
Empower agents to supervise the quality of responses delivered by the AI Chatbot. So, they can modify and refine answers as needed.
Guardrails
Enable leaders to efficiently oversee employee engagement with the AI Chatbot. That way, no offensive or sensitive data is shared incidentally.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“SysAid Copilot capability has the potential to significantly influence the end user and agent experience!”
“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
Deliver exceptional service.
Automagically.
