SysAid Copilot Certification Course Level 2

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Get to know our speakers:

A person with dark hair and a short beard, smiling, wearing a black shirt, in front of a plain white background. - SysAid

Asaf Goldstein Director of Global Customer Care | SysAid

A man with short dark hair and glasses is smiling. He is wearing a maroon shirt with a white T-shirt underneath. The background is green with orange-red leaves. - SysAid

Gary Horowitz Tier 3 and Customer Care Dev Team Leader | SysAid

Prerequisite: SysAid Copilot AI Admin Level 1 certification. Please complete the Level 1 course and obtain certification before proceeding to this Level 2 course. You can register for Level 1 here.

What’s on the agenda?

In 60 mins, discover practical and no-code customizations to enhance your SysAid Copilot experience:

Intuitive User Experience with Third-Party Integration – Enhance the user experience by connecting SysAid Copilot with third-party systems and tools.
Optimize Ticket Management with Escalation Rules – Leverage escalation rules to reduce clutter and decrease ticket load.
Unlock Insights with Customized Satisfaction Surveys – Measure service delivery performance with NPS.
Live Q&A -Have questions? Our product experts are here to help. Ask them anything you want to know about SysAid Copilot.

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