5 Tips To Help You Improve Problem Management

Good problem management can provide enormous value, by reducing IT service failure and by limiting the impact of failures when they do occur.

ITSM thought leader Stuart Rance will teach you to:

  • Focus on workarounds, not root causes
  • Focus on improvement opportunities, not on placing blame
  • Train staff in analysis techniques
  • Define business-focused problem management metrics
  • 5 tips to help you improve problem management

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