6 Tips to Help You Improve Configuration Management

Effective configuration management can improve how well you carry out every single ITSM process.

In this whitepaper by ITSM thought leader Stuart Rance, you’ll learn to:

• Focus configuration management design on use cases
• Stop collecting more configuration information than you need
• Integrate as many databases as you need – and integrate configuration management with other processes and data
• Report on business value, not technical content