WHO WE ARE
Our mission is to liberate organizations by putting AI to work for them and their people.
Our Vision
Our vision is to lead organizations on a transformative journey towards AI-driven organizational processes and services, infusing intelligence and ease in the workday.
We orchestrate service management across the organization using generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup required, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues.
IT Pros and Service Management leaders become pioneers, enabling productivity to thrive. Now employees can do what they’re meant to do, and organizations are free to fulfill their purpose.
“At SysAid, we have a profound understanding of our customers’ challenges and needs, and we build our solutions for just one purpose: to provide our customers with a single, holistic solution that allows them to deliver a first-class service to their organizations.”
SARAH LAHAV | CEO
What
We Believe
Customer is our compass
We sweat the small stuff (and the big stuff), so all our amazing customers don’t have to.
Overcome obstacles
When things don’t work, that’s when we get to work — pushing through problems and pulling off the impossible.
Excellence or bust
We don’t sign off on work until we absolutely nail it — no excuses, no exceptions, just excellence.
Fiercely collaborative
Once you join the flock, you fly higher than ever — after all, birds of a feather rock together.
Show heart
Everything we do, we go all out — whether it’s giving back to our community, or driving the industry forward.
Getting IT Done
Since 2002
- 2024
General Availability of SysAid Copilot announced, embedding generative AI into ITSM.
- 2023
Appointment of new
CEO, Avi Kedmi - 2023
Honored by TrustRadius
with Tech Cares Award for
Corporate Social Responsibility - 2023
SysAid wins SIIA CODiE Award
for Best IT Management
Solution once again - 2022
SysAid is Recognized in Gartner’s Magic Quadrant for IT Service Management Tools For The 2nd Consecutive Year
- 2022
SysAid wins Gartner Peer Insights Customers’ Choice Award For The 2nd Consecutive Year
- 2021
SysAid is Recognized in Gartner’s Magic Quadrant for IT Service Management Tools
- 2021
SysAid wins Gartner Peer Insights Customers’ Choice Award and continues to be a leading ITSM vendor
- 2020
SysAid wins Tech Cares Award from TrustRadius, in light of innovation in technology to support our clients during the COVID-19 pandemic.
SysAid wins SIIA CODiE Award for Best IT Management Solution
- 2019
SysAid ranks #1 in G2 Momentum Grid® for Service Desk
- 2018
SysAid announces $30 million investment to deepen its commitment to improving productivity of IT and operations in mid-market organization
- 2014
Cloud Awards named SysAid the “Cloud ITSM Solution of the Year”
- 2012
Reached 100,000 happy admins
- 2002
Company
founded
What IT’s Like Here
When we’re not busy getting IT done, we’re living it up with our amazing offices and incredible perks.
Start Crushing IT
