On-demand webinar
How ITIL 4 Can Help You Get Closer to Your Customers
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Speaker:
Have you heard? ITIL 4 just emerged. How do you know if it’s worthwhile?
Let’s take you up close and personal with the help of Stuart Rance, an ITIL 4 author, who will explain how the new version of ITIL builds on the success of ITIL V3, and why this new version supports a heightened focus on creating value for customers.
Topics in this webinar include:
- The 4 dimensions of service management (it’s not just about processes)
- The updated continual improvement model
- The new ITIL architecture focused on the creation of value
- ITIL practices, and how they differ from processes
