Skills and Capabilities Required of a 2020 ITSM Professional

Insights from 20 service management experts, influencers, and analysts on what you need to succeed as an ITSM professional in 2020.

Some skills you’ll need:

• An understanding of AI and analytics and associated personal capabilities
• Knowledge management capabilities
• An understanding of what business value is and how to create it
• Customer engagement skills
• A focus on innovation for better business outcomes