The Future of ITSM
Survey Results

“The best way to predict the future is to create it.”

SysAid and ITSM tools did just that by asking 13 questions related to the potential future challenges and opportunities organizations face.

Some key findings:

• 84% of respondents think that working in IT will get harder over the next three years
• 72% of respondents feel “undervalued”
• Over 50% of respondents feel that working in IT is adversely affecting their personal wellbeing