Highlights From Our Future-Readiness Survey

Here’s an infographic to better understand what ITSM professionals are thinking and doing to “survive and thrive” in this rapidly changing IT service delivery and support world.

Some key findings:

• 72% of respondents feel “undervalued”
• 48% of respondents already think that employee experience is important to their IT organization
• 84% of respondents think that working in IT will get harder over the next three years