See Next Gen ITSM in Action!
Join us on Nov 19th to:
What’s on the agenda?
Enter the SMART’24 Awards!
Nominate yourself or your peers for the SMART ’24 Awards, recognizing outstanding commitment to IT excellence. There are 3 categories:
🏆 Champions in Employee Experience
🚀 SysAid Innovation Excellence Award
🦸🏻 IT Hero of the Year
Submissions Now Closed
Agenda
Hear our CEO’s vision for reshaping service management with Gen AI.
Avi Kedmi, CEO
Introduction to Agentic AI and SysAid’s AI Builder Studio, a dynamic platform for creating and customizing AI actions using natural language.
Hilly Noy, Senior Product Manager
Avi Kedmi, CEO
Discover how AI-powered chatbots and asset management tools can streamline service desk operations and improve end-user satisfaction.
Ronen Werner, Customer Success Manager
Hilly Noy, Senior Product Manager
Learn how to optimize your service management processes with effective incident, request, and change categorization, automation, and AI-powered tools. Explore strategies to develop a branded, AI-enhanced Self-Service Portal for exceptional service delivery.
Jorge Dias, Implementation Manager
Alin Lupascu, Implementation Manager
Adelina Ciorap, Manager of Implementation Services
Discover how to build your first workflow and expand it beyond IT. Hear firsthand from a customer about their success and the impact it made on their organization.
Cindy Sivan, Director Of Customer Success
Alexander Jamieson, Solutions Engineer
Paul Hiles, Associate Director, IT, Queen’s University
From a refresh of the basics of SysAid Asset Management to advanced ITAM features with AI, and a walkthrough of patch management—everything you need for effective asset control.
Ionut Novac, Tier 2 Team Leader
Sofia Skubiy, Product Manager
Madalin Ungureanu, Tier 1 Team Leader
Discover how to set up key KPIs and dashboards for monitoring ITSM performance, leveraging AI insights and BI tools for effective SLA tracking and optimization.
Gal Tvila, Director Of Customer Success
Oded Moshe, VP of Strategic Product Partnerships
Luke Scott, IT Support Analyst at TigerFeet
Your guide to optimizing GenAI-enhanced workflows and creating a unified source of truth
Oded Moshe, VP of Strategic Product Partnerships
Learn how to get started with Spaces effortlessly at the click of a button.
Kimberly Sauder, Team Lead, Customer Revenue
Learn how to cultivate entrepreneurial thinking to drive innovation, seize opportunities, and achieve unprecedented success.
Ben Casnocha, Award-Winning Entrepreneur and Author from Silicon Valley.
Get a sneak peek at SysAid’s future product plans and innovations.
Nitai Fine, VP Product
Celebrate your peers for their commitment to IT excellence. Our award categories include:
Francis Li, CCO – Chief Customer Officer