How Educational Institutions Can Improve IT Support

What can under-pressure education-IT organizations do to stay relevant, and to cope, in such a consumer-driven IT landscape?

In this white paper, discover 4 ways to improve your IT support:

• Moving from contact via telephone calls to self-service capability: Done correctly it’s a win-win for IT & end users
• Benefiting from automation: Use of fit-for-purpose service desk/ITSM solution can help through process workflows, notifications, and knowledge reuse
• Outside IT: Educational institutions benefit from ITSM solutions outside of the IT dept, e.g. admissions office, libraries, legal, and more