What is ITSM?

ITSM is complicated, so we’re going to cut through the jargon, break ITSM into its elements, and address some common misconceptions for you.

Here’s a sneak peak at what you’ll learn:

• How to define ITSM
• ITSM benefits
• All about ITIL – the best practice ITSM framework
• How to differentiate help desks from service desks