A Smarter Service Desk for Education

Meet the growing needs and expectations of both students and staff by providing them with a tailor-made solution that integrates gen AI into every element of service management.

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Let Education Thrive with Gen AI

Supporting online lessons and software-enhanced studying is essential in today’s educational landscape. Gen AI puts the power in everyone’s hands:

  • Students enjoy an instant, conversational experience to answer their technical questions through an AI Chatbot.
  • IT resolves issues faster with AI-powered suggestions and assistive features.
  • Everyone focuses on learning and teaching, not troubleshooting tech problems.

Effortless Support Anytime Anywhere

Students and teachers can get instant help 24/7 using our AI Chatbot, and access it on their preferred channel – the Self-Service Portal, email, or Microsoft Teams. Fueled by your internal knowledge base and extensive public resources, the AI Chatbot tackles teachers’ and students’ common questions.

The AI Emailbot provides the same conversational experience via email. If the bot can resolve the students’ and teachers’ issues, it crafts a personalized response just for them. Imagine teachers and students getting answers immediately, without waiting for IT assistance. Tickets become AI-contained, reducing admins’ workload, and allowing them to finally focus on what matters.

Students can get back to class as soon as possible – it’s a win-win for everyone involved.

Get Education Flowing

Our ticket automation improves service and support capabilities for both IT and non-IT use cases, including routing by campus, prioritizing by staff vs. students, and applying escalation rules to interdepartmental workflows. Plus it ensures a smooth transition right from day one, handling everything from setting up new users to managing access rights and equipment returns when it’s time to say goodbye.

Deliver exceptional service.
Automagically.

Trusted by Hundreds of Education Institutions

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“SysAid is the key to seamless and well-supported student and staff experiences.”

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Having all the IT service and support pieces integrated in one system allows us to tell a more complete story.

Deliver exceptional service.
Automagically.

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