Healthcare Help Desk Software and Service Desk with Copilot
Get healthier IT availability and performance with specialized service desk software for hospitals and healthcare institutions.
A Life-or-Death Situation
In healthcare, where a single second of downtime can mean the difference between life and death, SysAid Copilot powered by Gen AI becomes a game-changer for IT professionals. By automating routine and tedious tasks, IT is empowered to focus on mission critical matters.
When operations run smoothly, medical staff can be more productive, ultimately leading to better healthcare delivery for patients.
Boosting Healthcare Efficiency
Our ticket automation will keep everything in check. It handles tasks like routing requests to the right departments, prioritizing urgent matters like patient care, and making sure everyone in the healthcare team gets the support they need. From welcoming new staff to managing equipment returns, we’ve got you covered.
IT’s Lifeline
SysAid Copilot brings some serious AI capabilities to the table to speed things up so that you can provide top-notch healthcare.
Imagine having a friendly IT expert by your side 24/7 – well, meet our AI Chatbot! It can be trained on a treasure trove of data, including resources from SharePoint Connector, ready to answer any questions healthcare professionals throw its way. Whether it’s a doctor needing help with their computer or a nurse troubleshooting software issues, the AI Chatbot jumps in to lend a hand.
With IT issues kept at bay, healthcare professionals can focus on what they do best – providing exceptional care to their patients.
Your Security Our Priority
We’ve got your back when it comes to healthcare data security. We take HIPAA compliance seriously, so you can trust that your sensitive data is in safe hands. Our platform is designed to meet the highest security standards, ensuring that Personal Identifiable Information (PII) and confidentiality are always a top priority. With SysAid, you can have peace of mind knowing that your healthcare data is handled securely.
Learn more here.
One Touch, Omni Channel CX
The SysAid hotkey for one-click incident submission provides a better end-user experience for healthcare professionals. The self-service portal operates 24/7, using the correct medical terminology, and is accessible from any device.
Furthermore, staff can choose their preferred channel, including the Self-Service Portal (SSP), AI Chatbot via SSP, Microsoft Teams, or the AI Emailbot.
Digital Inventory Made Easy
Barcode scanner from your mobile device allows you to scan asset barcodes to painlessly carry out IT and medical equipment audits across your locations. Includes networked equipment, such as monitoring machines and portable x-ray machines, as well as non-networked equipment, such as beds and wheelchairs.
More Visibility, Better Decisions
Ever wonder how your healthcare facility stacks up? With SysAid’s Reporting and BI Analytics powered by Qlik Sense, you can unlock new insights and see how you measure up globally.
Track the efficiency of medical services, such as blood tests, facilities management, and health and safety.
Receiving weekly reports directly to your inbox with insightful analytics on your service desk performance makes optimizing your service desk easier than ever before.
Deliver exceptional service.
Automagically.
They Really Like Us
“A proactive IS approach supported by SysAid on-premises saves North York General Hospital over $180K and returns 6,600 staff hours to patient care every year.”
“SysAid has definitely improved speed, consistency, and efficiency across all our activities.”
“In Healthcare IT we have enough to worry about. Taking our SysAid from on-prem to Cloud, took a workload off of us.”
Read up on Healthy ITSM
Deliver exceptional service.
Automagically.
