Keep Your Production
Line Humming
Simplify back-office operations and bridge supply chain gaps with next-gen AI-powered service desk software, designed for manufacturing.
Manufacture Smarter
The end game is to manufacture success. Because IT failures slow down manufacturing productivity. And that just won’t cut it. Technology changes, for both IT and production, need to be uninterrupted, swift, and correct. This is where AI-powered IT steps in.
By applying automation across workflow processes and factory floors, you ensure robust support for your business. AI contains routine, repetitive tasks, eliminating the need for agent input, and allowing them to focus on critical tasks that truly impact your business.
Become a Well-Oiled Machine
Imagine a world where your manufacturing plant runs smoothly, with minimal disruptions. Our ticket automation system makes this a reality. It handles tasks like:
- Directing requests to the right department
- Prioritizing urgent matters like production line maintenance
- Ensuring every team member gets the support they need
From onboarding new employees to managing equipment maintenance, it’s your one-stop solution for a streamlined workflow.
Your On-Call IT Guru
Ever wished you had an IT expert on speed dial for your manufacturing crew? Well, now you do! Our AI Chatbot can be loaded with knowledge, including resources from SharePoint.
It can answer any question your team throws its way, from equipment woes for engineers to software mysteries for supervisors. No more waiting around for IT – the AI Chatbot has their back.
With the AI Chatbot taking care of IT headaches, your manufacturing crew can focus on what they do best: crushing production goals and making things happen.
One-Touch, Omni-Channel CX
The SysAid hotkey for one-click incident submission provides a better end-user experience for workers in the factory, warehouse floor, distribution center, or front office.
Self-service capabilities are available 24/7, allowing employees to choose their preferred channel, including the Self-Service Portal (SSP), AI Chatbot via SSP, Microsoft Teams, or the AI Emailbot.
Digital Inventory Made Easy
Asset Management takes care of everything – from pallets and containers to vehicles and equipment loaned to employees by HR, not to mention all the production assets used in manufacturing processes. With a barcode scanner on your mobile device, you can quickly scan and audit barcode-labeled production assets like workstations, diagnostic devices, and portable machinery. It’s all about making your job easier!
More Visibility, Better Decisions
SysAid’s Reporting and BI Analytics, powered by Qlik Sense, provides a 360-degree view into your performance and lets you stack up against global standards.
Stay on top of production efficiency, from equipment upkeep to inventory flow and workplace safety. Get weekly reports sent directly to your inbox, filled with actionable insights on your service desk’s performance.
Deliver exceptional service.
Automagically.
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