SysAid Server (on-premises installations):
| Item | Minimum Required | Recommended |
|---|---|---|
Hardware | ||
| Processor(s) | 2.0 GHz | Quad-Core Xeon or equivalent |
| Memory | 4 GB | 8 GB |
| Free disk space | 16 GB | 32 GB |
Software | ||
| Operating system (x64) | Windows Server 2008 R2* Linux/Unix** | Windows Server 2012 (Server 2016 and 2019 are also supported) |
| Database*** | MS SQL Server 2014 Express**** MySQL 5.6 and 5.7 | MS SQL Server 2019 |
If you are planning to use SysAid Patch Management, make sure to also consider the Patch Management requirements detailed here.
* Windows 10, Windows 8, and Windows 7 SP1 can be used for test environments.
– .NET Framework 3.5 SP1 or higher is required.
** When the SysAid server is installed on a Linux server, the SysAid RDS is required for agent deployments.
SysAid supports the following OS versions:
– Centos – 7
– Debian – 9 stretch, buster 10
– Ubuntu – 16.04 Xenial Xerus, 18.04 Bionic Beaver, 19.10 Eoan Ermine, 20.04 Focal Fossa
*** For production environment it is recommended to use a separate machine for the database.
**** MS SQL Express requires an additional 1 GB of RAM, if running on the same machine, and can contain up to 10 GB of data (expected DB growth – dependant on number of assets and modules used, approx. 2-5 GBs per year).
Security guidelines and instructions to follow:
- Make sure you are installing the latest version of SysAid and are regularly following our website for updates.
- Make sure the server you are running SysAid on is updated to the latest OS versions and security patches.
- Make sure access to the Server where SysAid is installed on is accessible only from your local network or VPN and via 2FA
- Make sure you security controls such as EDR (Endpoint Detection and Response) and WAF installed on your SysAid server like any other application in your network that needs to be
- It is strongly recommended to block access from the outside world to your SysAid Server, if for business reasons you need access to the server from the outside world make sure to take actions like installing a WAF and other security measures. Consider our Cloud SaaS solution which is secured by following the highest security industry standards.
Browser – Client Requirements:
| Administrator | Microsoft Edge, Chrome, Firefox, Safari* |
| End-User Portal | Microsoft Edge, Chrome, Firefox, Safari* |
| Self-Service Portal | Microsoft Edge, Chrome, Firefox, Safari* |
* Basic functionality has been tested.
SysAid Agent – Client Requirements:
| Item | Requirement |
|---|---|
Hardware | |
| Processor | 1500MHZ |
| RAM | 512MB |
| Free disk space | 50MB* |
| RAM usage | 20MB |
Software | |
| Operating System (x64, x86) | Windows**: 10, 8, 7, Vista, Server 2019, 2016, 2012, 2008 Linux *** Mac OS X 10.11 and above Unix, IBM’s AIX, FreeBSD, Solaris, HP-UX **** |
* To enable Patch Management capabilities, an additional 1.5 GB is required.
** .NET Framework 3.5 or above is required.
*** For inventory feature only.
**** Through a third-party tool; please contact our support team for more information.
For more detailed System Requirements, see the full SysAid System Requirements help page.
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