SysAid Copilot
for Agents

No more hunting for solutions! Our agent chatbot has you covered. It quickly finds answers from an agent-specific database, ensuring faster resolutions and standardized support, and reducing reliance on key individuals across your team. Issue resolution just got a whole lot simpler.

Agents can easily get insights about assets connected to a ticket and view related issues in the queue. The chatbot provides a centralized view of all asset-related information, including details such as warranty expiration, potential impact on other assets, asset status, software information, and ownership, making it easier to manage and resolve issues efficiently.

Manual digging for potential larger problems is out. Stop digging in the dark. Let our AI Chatbot identify similar incidents and help you solve problems faster.

Empower your agents to work more efficiently with real-time ticket summaries at a glance. Key details are presented upfront, allowing agents to quickly grasp the context without diving into each ticket, freeing them to resolve issues faster.

Tired of miscategorized tickets? Our AI-powered Intelligent Categorization gets it right every time, classifying tickets according to your company’s specific rules. Update categories and subcategories with a single click or let AI handle it automatically. You decide when AI steps in, giving you full control over your ticket organization.

SysAid Copilot gives the right people access to the right information. With specific data permissions, sensitive tickets, like HR issues, are securely locked and visible only to authorized individuals. Meanwhile, your team gets personalized guidance without compromising privacy. It’s like having a trusted assistant who knows exactly what to share and when.

Transform how you manage your workload with a smart chatbot that prioritizes tasks based on ticket rules, helping you quickly tackle what matters most. No more endless scrolling — your personal Task Advisor handles the heavy lifting, providing a big-picture view to make issue resolution smoother and more efficient.

Need a quick, personalized answer? Our agent chatbot can instantly create tailored replies, saving you time on typing and formatting.

Communicate seamlessly. Send quick updates or request more information directly from the ticket, without switching between tools.

Want to make your team feel right at home? Speak their language! With Multi-language Support, you can offer solutions and communicate in your users’ native tongue. Users can submit issues in their native language, and agents can handle everything in theirs—delivering responses that feel personal and easy.

Help agents immediately understand how an end user feels. So, they can prioritize tickets effectively and make sure everyone is happy.

Better yet, they can track the impact of their actions have in real-time.