SysAid-author-Avi Kedmi

Avi Kedmi

CEO

ABOUT

Avi Kedmi is Chief Executive Officer at SysAid. A seasoned leader in the tech industry, Avi brings over a decade of executive leadership experience to his role at SysAid. His journey in the tech industry includes the founding of his own startup, which specialized in developing machine learning technology, and was acquired in 2012 by LivePerson.

At LivePerson Avi played a pivotal role in leading multiple departments across the company and spearheaded the company’s growth, transforming it into a global leader in digital customer engagement.

Avi holds an MBA from the Kellogg-Recanati Program and a bachelor’s degree in computer science from Reichman University.

2597 Views

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January 23rd, 2025

Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024

As we kick off 2025, we are thrilled to share that SysAid has earned multiple accolades from the Gartner Digital Markets brands – Capterra, Software Advice, and GetApp. Featured across several flagship reports released in 2024, these recognitions highlight the consistent value we deliver to our users. Check out our incredible badges Capterra Software Advice...

Logo of sysaid on a green background, featuring a stylized bird in shades of green and teal with a yellow eye and orange beak.

3784 Views

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December 19th, 2024

How Agentic AI is Transforming IT Service Management

The world of IT Service Management (ITSM) is changing rapidly. For mid-market companies, this isn’t just an abstract trend—it’s a daily reality. Increasing demands, limited resources, rising expectations. For years, we’ve asked our IT teams to do more with less, and we’ve all felt the strain. But now, we’re standing at a tipping point, and...

Chat bubble on green grid background with star icons invites IT Superstars to explore SysAid’s ITAM and AI-powered solutions. - SysAid

955 Views

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July 9th, 2024

Debunking Generative AI Myths in ITSM: It’s Time to Rethink

Gen AI is a trending topic, but many of us are still figuring out how it fits into our daily routines in ITSM.

Image with the text "Myths vs Facts: Gen AI Edition," a small bird graphic, and a green background, perfect for evaluating AI in ITSM contexts. - SysAid

3784 Views

|

December 19th, 2024

How Agentic AI is Transforming IT Service Management

The world of IT Service Management (ITSM) is changing rapidly. For mid-market companies, this isn’t just an abstract trend—it’s a daily reality. Increasing demands, limited resources, rising expectations. For years, we’ve asked our IT teams to do more with less, and we’ve all felt the strain. But now, we’re standing at a tipping point, and...

Chat bubble on green grid background with star icons invites IT Superstars to explore SysAid’s ITAM and AI-powered solutions. - SysAid

2597 Views

|

January 23rd, 2025

Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024

As we kick off 2025, we are thrilled to share that SysAid has earned multiple accolades from the Gartner Digital Markets brands – Capterra, Software Advice, and GetApp. Featured across several flagship reports released in 2024, these recognitions highlight the consistent value we deliver to our users. Check out our incredible badges Capterra Software Advice...

Logo of sysaid on a green background, featuring a stylized bird in shades of green and teal with a yellow eye and orange beak.

955 Views

|

July 9th, 2024

Debunking Generative AI Myths in ITSM: It’s Time to Rethink

Gen AI is a trending topic, but many of us are still figuring out how it fits into our daily routines in ITSM.

Image with the text "Myths vs Facts: Gen AI Edition," a small bird graphic, and a green background, perfect for evaluating AI in ITSM contexts. - SysAid
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