Our Customers Share Their Stories

Managing IT for a manufacturing site that produces air conditioning units and heat pumps means one thing: the lines can’t stop.

Grand Traverse County elevates IT service with SysAid: Smarter license and asset management with AI-powered efficiency

In the education industry, they cut 66% less time monitoring issues by replacing unstructured email inquiries with SysAid’s student service portal.

Modern and Agentic ITSM that is Simplistic and Powerful Made Easy by SysAid

AI at the Wheel: Temco’s AI Agents Put IT Power in the Hands of Every Driver

Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.

The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%

Scaling Smart: How Bolton & Menk Turned Rapid Growth Into IT Efficiency with SysAid Copilot

AI, the Human Way: How Denova is Building a Smarter and Secure Service Desk with SysAid AI Agents

The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%

AI-Powered Support at Scale: The Jewish Board Adopts SysAid Copilot & Moves to Cloud

Discover how CHC’s 4-person IT team supports 500+ staff with 95% portal adoption and saves 2 days per month using SysAid’s cloud-based ITSM platform.

Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.

Moved from ServiceNow from complexity to clarity. Survitec Simplified Global IT Support with SysAid Copilot and AI Agents.

Mission Health Services Transforms IT from Bottleneck to Business Enabler

Powering a Nation: How VINLEC Transformed IT with SysAid

25% Faster Resolutions for Sava Re: Supporting 10,000 Users Across 6 Countries with SysAid

SysAid Cuts Resolution Times by 90%: Reducing Manual Ticket Management from 2-3 Days to Just 2-3 Hours for Critical Issues at Republic Bank of Ghana

Co-Designing Success: How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support

Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot

Banking on Efficiency: How SysAid Streamlined Cashco Financial’s IT Operations

Scotia Investments Transitions to Smarter IT with SysAid AI Agents

Support That Clicks: SysAid’s Integration Powers Efficiency at Dornan Engineering

A Global IT Overhaul: How CYBEX Found Its Solution in SysAid

Faster IT, Better Care: UofL Health’s SysAid Transformation

Smooth Sailing: How SysAid Keeps TISUR’s IT on Course

95% SLA Compliance and 3+ Hours Saved Daily: How Telesure Transformed IT Support with SysAid

Scaling Smart: DecoLegno Saves 2-3 Hours Daily with SysAid Copilot

From Tickets to Triumph: How SysAid Boosted University of Limpopo’s IT Satisfaction to 97%

80% of tickets are submitted through the SysAid self-service portal.

SysAid reduced incidents, improved operations, and saved time for the global commercial drone company.

From Chaos to Efficiency: The SysAid Copilot Transformation.

SysAid was chosen because it offered a complete package that simply worked better than other options.

More user friendly and more robust, SysAid was the obvious choice in a complex IT ecosystem that supports the educational mission of Queen’s University

A proactive IS approach supported by SysAid saves North York General Hospital over CA$230,000 and returns 6,600 staff hours to patient care every year.

Rapid growth, a patchwork of assets, and limited resources created complex IT service management challenges for St. George administrators. With SysAid.

Successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.

ActiGraph chose SysAid for Teams as their primary IT ticketing solution, effectively minimizing the inefficiencies and burdens of tickets created via email.

Successfully reduced MTTR from 25 days to just 2 and got record-high customer satisfaction by moving to the Cloud in under 2 weeks.

Reduction of 50% of all IT tickets that are created independently by employees.

Continuous cooperation between Tel-O-Fun and SysAid quickly established maximum functionality.

SysAid has Increased end-user responsiveness, and also improved EMA’s asset and change management.

After selecting SysAid Cloud, Georgetown Law IT has increased customer satisfaction, streamlined processes and quickened service delivery for end users.

Thanks to SysAid, 95% of IT tickets came through the Self-Service Portal.

Slashed ticket resolution times, saving an estimated 4 hours of handling time for each instance of on and offboarding alone.

SysAid provided General Cable with a centralized system to manage our requests across the entire region

SysAid is much easier to implement, maintain, and use than other ITSM solutions.

SysAid allows Volksbank to predict any detrimental impact on the bank’s network.

Teacher’s survey showed a significant increase in the level of satisfaction, with almost 80% of high satisfaction rate.

We are now able to respond to X7 the volume of monthly incidents

Reduced the time needed for exporting and configuring data for Power BI from 6 hours to a matter of minutes.

With SysAid’s easy-to-customize portal, Auxis ensured rapid client adoption, faster ROI, and increased customer satisfaction.

SysAid is crucial in improving patient safety and saving time at St. Patrick’s Mental Health Services.

IT support went from 500 outstanding tickets at any one time to just 70, with the mean time to resolve (MTTR) reduced by 20%.

Church Health slashes ticket resolution time by 81%.

Meeting daily deadlines for the world’s 3rd-largest English-language newspaper.

84% fewer tickets created by IT staff after introduction of the self-service portal.

Originally taking up to a month, the process of onboarding has seen dramatic changes – to a total of one day.

SysAid’s speed and accuracy help Sintec sell its business optimization services.

Mean time to resolution (MTTR) went from nearly 3 weeks to just a few hours.

Transformation from manual to digital workflows saved time and streamlined processes.

Automated ticket creation reduced time spent submitting tickets and service requests by 54%.