Our Customers Share Their Stories

From Tickets to Triumph: How SysAid Boosted University of Limpopo’s IT Satisfaction to 97%

SysAid empowered Isratech’s IT team by enhancing end-user self-service support, streamlining ticket categorization and management, and transforming onboarding processes to maximize team performance through an AI-driven approach.

SysAid was chosen because it offered a complete package that simply worked better than other options.

Successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.

ActiGraph chose SysAid for Teams as their primary IT ticketing solution, effectively minimizing the inefficiencies and burdens of tickets created via email.

Rapid growth, a patchwork of assets, and limited resources created complex IT service management challenges for St. George administrators. With SysAid.

Successfully reduced MTTR from 25 days to just 2 and got record-high customer satisfaction by moving to the Cloud in under 2 weeks.

Reduction of 50% of all IT tickets that are created independently by employees.

A proactive IS approach supported by SysAid saves North York General Hospital over CA$230,000 and returns 6,600 staff hours to patient care every year.

More user friendly and more robust, SysAid was the obvious choice in a complex IT ecosystem that supports the educational mission of Queen’s University

Thanks to SysAid, 95% of IT tickets came through the Self-Service Portal.

SysAid reduced incidents, improved operations, and saved time for the global commercial drone company.

Automated ticket creation reduced time spent submitting tickets and service requests by 54%.

Transformation from manual to digital workflows saved time and streamlined processes.

Mean time to resolution (MTTR) went from nearly 3 weeks to just a few hours.

80% of tickets are submitted through the SysAid self-service portal.

Originally taking up to a month, the process of onboarding has seen dramatic changes – to a total of one day.

84% fewer tickets created by IT staff after introduction of the self-service portal.

IT support went from 500 outstanding tickets at any one time to just 70, with the mean time to resolve (MTTR) reduced by 20%.

Church Health slashes ticket resolution time by 81%.

SysAid is crucial in improving patient safety and saving time at St. Patrick’s Mental Health Services.

With SysAid’s easy-to-customize portal, Auxis ensured rapid client adoption, faster ROI, and increased customer satisfaction.

Reduced the time needed for exporting and configuring data for Power BI from 6 hours to a matter of minutes.

85% of end-user incidents are resolved in one interaction, with the average response time around 10 minutes.

SysAid allows Volksbank to predict any detrimental impact on the bank’s network.

SysAid is much easier to implement, maintain, and use than other ITSM solutions.

Meeting daily deadlines for the world’s 3rd-largest English-language newspaper.

Slashed ticket resolution times, saving an estimated 4 hours of handling time for each instance of on and offboarding alone.

We are now able to respond to X7 the volume of monthly incidents

Teacher’s survey showed a significant increase in the level of satisfaction, with almost 80% of high satisfaction rate.

SysAid’s speed and accuracy help Sintec sell its business optimization services.

SysAid provided General Cable with a centralized system to manage our requests across the entire region

Continuous cooperation between Tel-O-Fun and SysAid quickly established maximum functionality.

After selecting SysAid Cloud, Georgetown Law IT has increased customer satisfaction, streamlined processes and quickened service delivery for end users.

SysAid has Increased end-user responsiveness, and also improved EMA’s asset and change management.