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Rafi Rainshtein

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VP R&D and DevOps at SysAid, Rafi leads the troops who are responsible for delivering SysAid’s products and continuously improving their quality and performance. He’s been programming since the age of six (really!) and can already see his geeky legacy continuing with his three young sons. He used to write comic strips for fun and publish them on his own website before he progressed into the animation field where he got to work with the likes of Elmo, Beavis and Butt-Head, and Lara Croft. Now, with over 20 years’ experience in software development management, Rafi maintains a healthy balance by adding basketball and running into his mix of hobbies.

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October 20th, 2021

The 21 Hidden Costs of Having On-Premise Software

The world has been living with on-premise software for far too long now. The benefits that businesses and IT teams alike are gaining from well-managed, cloud-based services are rapidly changing the face of IT. We’re also becoming far more confident about how the costs of migrating IT service management (ITSM) software to the cloud can...

Illustration of an iceberg showing both the tip above water and the larger mass submerged, set against a teal background with a partial circular frame.

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August 1st, 2017

3 Canaries in Your Cloud: Advanced Cloud Release Management

The IT “playing field” is essentially leveled with public cloud, because it brings world-class IT management and IT service management (ITSM) capabilities to all. Release management is a good example of this. It’s hard not to get the feeling, when using a leading public cloud service provider, that at your fingertips you control a large,...

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July 11th, 2017

5 Cloud Service Practices for “ITSM as Code”

IT service management has traditionally been a process-driven discipline, supported by the growing use of automation. In 2017, the increased popularity of cloud services offers up even more opportunities for greater use of automation – let’s call it “ITSM as code.” In the ITIL Practitioner Guide from AXELOS, there’s rightly a large focus on the...

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May 23rd, 2017

How Cloud Changes ITIL Capacity Management from the Vague to the Specific

Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology. Unfortunately, this kind of tech-talk can convince IT service management (ITSM) professionals into thinking that cloud is just another technology evolution with zero impact on ITSM. However, those that realize cloud is...

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April 12th, 2017

A Beginners Guide to Serverless Computing

The “serverless” computing paradigm emerged a couple of years ago in Amazon Web Services (AWS) as a new cloud service called Lambda – a serverless computing platform. And now, even though it’s mainstream, it nonetheless can still be new or unknown to many in the IT industry. This blog explains and visualizes serverless for IT...

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October 20th, 2021

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