Knowledge Management

SysAid’s Glossary of Terms

Overview

Knowledge management involves capturing, organizing, and sharing information and expertise within an organization to improve decision-making and enhance problem-solving.
What Is Knowledge Management?

Knowledge management includes creating a centralized repository of information, best practices, and solutions that can be accessed by employees to aid in their work.
How Does Knowledge Management Work?

Knowledge management involves collecting, categorizing, and updating information and providing access to employees through search tools and portals.
Why Use Knowledge Management & What Is Its Importance?

Knowledge management improves efficiency, reduces duplication of efforts, enhances problem-solving, and facilitates continuous improvement.
SysAid’s Solution For Knowledge Management

SysAid’s ITSM platform includes knowledge management capabilities, allowing organizations to create and maintain a knowledge base to empower users and agents with relevant information and solutions.

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