IT Analytics
SysAid offers a range of sophisticated and user-friendly analytics tools
to help you obtain an accurate and holistic view of your IT service performance.
Bi Analytics – Powered by Qlik®
SysAid brings you a BI Analytics tool that’s built into your SysAid solution, saving you significant time on integration and implementation. Choose from predefined KPIs to get started immediately, or customize the interface to suit your needs.
Real-Time Measurements
Use SysAid’s reporting tools to quickly measure your ITSM performance, track your IT asset inventory, and identify the issues and bottlenecks affecting your IT services and operational performance.
SysAid IT Benchmark
Evaluate your team’s KPIs and get a global perspective on their service performance
- Set performance goals based on real-life IT benchmarks from the field.
- View recent performance trends that can help you identify the root causes of issues.
- Present your team’s achievements to management in context with objective industry statistics.
Animated Summary
Accountability has never been so entertaining! SysAid’s Animated Summary lets you produce and share a fun, customized, short animation clip that presents your key IT statistics.
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One of the best ticketing systems I have ever used!
“SysAid is the backbone for our day-to-day operations. SysAid provides us with far more value than many of its competitors and is significantly more configurable for our needs. SysAid made it so easy to get us up and running.”
“SysAid Copilot capability has the potential to significantly influence the end user and agent experience!”
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