SysAid Patch Management
Integrated into SysAid IT Asset Management, SysAid Patch Management keeps Windows-based servers and PCs up-to-date with the latest security patches and updates.
Stay up-to-date
In a modern IT environment, there is what feels like a constant need to deploy software patches to your computer estate, where such patches may be necessary for bug fixes, security updates, or simply to add new functionality. SysAid Patch Management harnesses OEM technology to provide a full and seamless patch management solution from within SysAid.
IT Admin Benefits
- Get an overview of all the patches relevant to the active IT assets in your organization.
- Customize the automatic SysAid Patch Management policies as needed.
- Manually manage patches on multiple or individual assets.
- Use a formal change management process, such as recommended by ITIL, to approve patch deployment.
- Trace the progress of patch deployments and view the end results.
Supported Applications
SysAid Patch Management supports the Microsoft product family as well as other third-party applications such as: Adobe Flash, Mozilla Firefox, Google Chrome, Java, RealPlayer, Safari, Skype, Mozilla Thunderbird, Yahoo Messenger, Apple iTunes, 7-Zip, and more.
Change Management Integration
SysAid Patch Management offers an audited patching process, through SysAid Change Management, to help ensure that all patch-related changes are properly documented, correctly performed, and comply with internal or external regulations.
Patch Management Benefits
- Easy setup
- Fully automated and highly configurable
- Highly scalable
- Integrated with all versions of SysAid
- Works in both customer on-premises and cloud environments
How IT works
SysAid Patch Management integrates state-of-the-art OEM patch management technology to the SysAid product suite. Every SysAid agent can control an OEM agent and command it to execute server instructions.
To optimize patch management related communications, and bandwidth consumption, communication with the OEM cloud is carried out through an OEM agent proxy (now embedded in RDS deployments and SysAid Server installations). The SysAid agent collects the OEM agent’s patch scan results and transfers them to the SysAid Server through the RDS. The SysAid Server analyzes the results and then reacts according to the behavior you define.
Patch management is a critical task – designed to keep you secure and up-to-date. So the OEM agent has smart settings to allow it to be optimized to communicate via a proxy or directly.
Licensing
The SysAid Patch Management service operates on an annual-subscription licensing model. Functionality is only available for assets that have active asset licenses, so you’ll need a valid license subscription to retain patch management capabilities. For your convenience, you can designate the quantity of assets covered by your SysAid Patch Management license based on your specific needs.
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