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Ivor Macfarlane

ABOUT

In 23 years working for the UK government, Ivor moved from forestry to ITSM via prisons, warehousing, and training. In 1999 he became an ITSM consultant and trainer. His authoring credits include ITIL versions 1, 2, and 3, as well as ISO/IEC20000, itSMF, and ITSM Library publications; and has been an ITIL examiner since 1991. An active contributor to social media and blogs (more can be seen at http://www.macfpartners.com), Ivor is well known at ITSM events and has presented around the world (40 countries so far and on every continent except Antarctica).

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January 6th, 2016

Change Management Webinar – The Listeners Speak

In my recent webinar for SysAid, Never Underestimate the Importance of Change Management, I had the chance to ask three polling questions to those listening. Encouragingly, we got around 160 answers to each question – easily enough to justify us talking about the result. First though, a gentle warning. This wasn’t a professional survey with...

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December 10th, 2015

Change Management Webinar – Here’s Your Questions Answered

Not so long ago, I presented a webinar on change managementcalled Never Underestimate the Importance of Change Management. Normally webinars are a lonely alternative to conventional seminars, because instead of looking at faces of real people, during the webinar it’s just you and a telephone and the hope of people out in cyberspace listening. This...