SysAid Pricing

Pick your plan.
AI handles the rest

Your team gets an enterprise-level ITSM with AI that resolves incidents,
fulfills requests, and builds automations.

Professional

AI included

AI-native service management with unlimited agentic AI. No usage caps, no continuous approvals, no surprise invoices.

$89 agent/month

Including

  • Request, incident, change & problem management
  • All-in-one asset management
  • AI-powered Copilot for agents & end users
  • Pre-built AI agents with 100K Workato credits
  • SLA management, dashboards and BI analytics

Enterprise

AI Included

Everything you get in Professional, plus extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.

Custom starting at 20 agents

Everything in Professional, plus:

  • Sandbox environment
  • Tailor-made AI agents
  • Advanced BI analytics
  • 300K Workato credits
  • Gold Service Package with P1 support

Compare plans

Professional

Enterprise

Copilot chatbot for end users A conversational AI-powered assistant that helps end users resolve issues, executes AI agents to auto resolve requests, and collects required information to create tickets that need a human.
Professional: included
Enterprise: included
Copilot chatbot for agents An AI assistant that prioritizes workload, recommends next steps, executes AI agents, and drafts messages so agents spend time resolving issues, not reading into them. Admins can use it for instant insights.
Professional: included
Enterprise: included
Data pool and customizable guardrails A shared knowledge base that gives AI agents accurate, consistent answers — with configurable rules that control what data each chatbot can access and share.
Professional: included
Enterprise: included
AI Automations A conversational interface that turns plain-language prompts into working automations — no coding or technical configuration required.
Professional: included
Enterprise: included
Chatbot quality scoring and fine-tuning Tools to measure chatbot response quality, validate answers, and refine outputs based on real usage — so your AI improves over time.
Professional: included
Enterprise: included
AI usage dashboard and weekly insights A consolidated view of Copilot adoption, performance, and efficiency across your organization, paired with a weekly email digest comparing your results against benchmarks.
Professional: included
Enterprise: included
AI Certification Program A generative AI certification program that trains your service agents to lead and manage an AI-powered service desk.
Professional: included
Enterprise: included

Prebuilt AI agents (100+) Purpose-built AI agents that handle routine ITSM tasks across SysAid and your connected systems — resolving tickets, managing users, and taking action without manual intervention.
Professional: included
Enterprise: included
AI connections Pre-built connections to Azure AD, Intune, SharePoint, O365, Slack, Salesforce, and more — so AI agents can take direct action in your existing tools without leaving SysAid.
Professional: included
Enterprise: included
AI agent builder A no-code, conversational interface for building and customizing AI agents that automate tasks and trigger workflows specific to your team's operations.
Professional: included
Enterprise: included
Tailor-made AI agents Custom AI agents built to your organization's specific workflows and systems — for processes that go beyond what prebuilt templates cover.
–
3

Incident management Log, prioritize, and resolve incidents end-to-end with SLA tracking, automation, and audit trails.
Professional: included
Enterprise: included
Change management Orchestrate IT changes using templated workflows, approvals, risk logs, CAB notifications, and full audit trails.
Professional: included
Enterprise: included
Problem management Identify root causes, link incidents, apply workflows, document known errors and workarounds to prevent recurring issues.
Professional: included
Enterprise: included
Request management Manage user requests with pre-defined templates, approval workflows, automated routing, and full fulfillment tracking.
Professional: included
Enterprise: included
Knowledge base Create, manage, and share searchable articles and FAQs so users can resolve common issues without opening a ticket.
Professional: included
Enterprise: included
Multi-channel service requests Accept tickets via portal, email, chat, or Microsoft Teams — all routed into a single queue for your team to manage.
Professional: included
Enterprise: included
Customizable forms, workflows, and queues Design custom ticket forms with the fields, filters, and layouts your team actually uses, feeding directly into dedicated queues.
Professional: included
Enterprise: included
Custom fields and columns Add and configure custom fields across tickets, assets, and user records, with full control over field type, visibility, and which columns appear in your queues (up to 50).
Professional: included
Enterprise: included

Priority management Apply priorities reflecting business impact and urgency — ensuring critical tickets receive immediate attention.
Professional: included
Enterprise: included
Routing rules Use logic-based routing to auto-assign tickets by user, category, group, location, or SLA.
Professional: included
Enterprise: included
Escalation rules and alerts Trigger automatic escalations and alerts when tickets approach SLA breach thresholds.
Professional: included
Enterprise: included

Custom workflows Create no-code, multi-step ticket workflows, including approvals, notifications, and escalations.
Professional: included
Enterprise: included
Workflow Designer A visual, drag-and-drop canvas for building automated workflows across tickets, approvals, and notifications — no code required.
Professional: included
Enterprise: included
Action fulfillment via email and self-service portal Complete workflow steps — approvals, confirmations, status updates — directly from email or the self-service portal, without logging into SysAid.
Professional: included
Enterprise: included

Managed assets (250 included) Manage up to 250 assets out of the box, with additional packs available as your environment grows.
Professional: included
Enterprise: included
Asset monitoring and CMDB Track asset health and status in real time, with a centralized CMDB that maps relationships between assets, services, and systems.
Professional: included
Enterprise: included
Inventory management and network discovery Maintain a complete inventory of all hardware and software assets, with automated network scanning to detect and catalog newly connected devices.
Professional: included
Enterprise: included
License Manager Essentials Manage vendor, software, and service contracts in one place — with automated renewal reminders and AI-powered cost and compliance insights.
Professional: included
Enterprise: included

Service desk dashboards Monitor ticket volume, SLA compliance, agent workload, and performance trends via live dashboards.
Professional: included
Enterprise: included
BI analytics Visualize service data and trends over 36 months using embedded Qlik-powered BI dashboards.
Professional: included
Enterprise: included
Performance benchmarking and custom reports Compare SLAs, MTTR, and resolution rates against internal and global benchmarks, and build, schedule, and export custom reports — no code required.
Professional: included
Enterprise: included
Advanced Qlik BI power user Advanced Qlik authoring access for power users — enabling ad-hoc data exploration, custom dashboard creation, and deeper analytics beyond the standard analyst view.
–
1 seat

Email ticket creation, notifications, rules, and AI email bot Automatically convert incoming emails into tickets, apply routing rules based on content or metadata, and let the AI Emailbot respond instantly — all within your existing email workflow.
Professional: included
Enterprise: included

Native integrations and developer API Connect SysAid to your existing tools via native integrations, or use the developer API to build custom workflows and automations.
Professional: included
Enterprise: included
Workato integration credits Credits for running no-code Workato recipes that connect SysAid to thousands of business applications.
100K
300K
SysAid for Microsoft Teams Submit tickets, check status, get AI-powered responses, and receive notifications directly inside Microsoft Teams — without switching tools.
Professional: included
Enterprise: included

Multi-language support Run SysAid in multiple languages so every team member can work in their preferred language.
Professional: included
Enterprise: included
Storage retention How long SysAid retains your service data before automatic deletion.
2 years
7 years
Custom URL Access SysAid through a branded URL specific to your organization, simplifying login and reinforcing consistency across the service portal.
–
Enterprise: included
Backup delivery Scheduled exports of your SysAid data — giving you an independent copy for business continuity and compliance.
–
Enterprise: included
Sandbox environment A safe, isolated environment for testing configurations, automations, and upgrades before making changes to your live account.
–
1 environment

Community membership Join the SysAid user community to share best practices, exchange tips with peers, and stay current on product updates and feature releases.
Professional: included
Enterprise: included
Hot fixes and upgrades Receive continuous platform improvements, security patches, and new feature releases automatically — no manual intervention required.
Professional: included
Enterprise: included
Access to knowledge base articles Access guides, knowledge base articles, tutorial videos, and other resources to help you navigate SysAid and maximize the value of your license, at your own pace.
Professional: included
Enterprise: included
Self-service portal A portal where your team can submit and track requests, find answers in the knowledge base, and reduce the volume of tickets reaching your agents.
Professional: included
Enterprise: included
SysAid Copilot support Get help from SysAid's AI-powered support assistant via email and live chat.
Professional: included
Enterprise: included
Direct email support Submit support requests via email and receive a response within the guaranteed response time for your priority level.
Professional: included
Enterprise: included
Live chat support Connect with a SysAid support agent in real time for fast, interactive help.
–
Enterprise: included
Callback option An option to book a dedicated time slot for a call with a SysAid support agent.
–
Enterprise: included
Panic alert button A dedicated channel that escalates your issue directly to the SysAid support team for immediate, priority-level attention.
–
Enterprise: included
Support hours The hours during which SysAid's support team is available to respond to your requests.
24/6
24/6
Priority 1 response time The time between when a service request has been created and when a person responds.
3 hours
1 hour
Priority 2 response time The maximum time before a SysAid support agent responds to a high-impact issue that is disrupting operations but has a workaround available.
5 hours
2 hours
Priority 3 response time The maximum time before a SysAid support agent responds to a medium-impact issue with limited effect on daily operations.
7 hours
3 hours
Request response time The maximum time before a SysAid support agent responds to a general service request or non-urgent inquiry.
8 hours
4 hours

Add-Ons & Services

Availability

Sandbox environment A safe, isolated environment for testing configurations, automations, and upgrades before making changes to production.
+
+ (1 Environment included)
Private AWS instance A dedicated, single-tenant SysAid deployment for your organization — providing maximum data isolation, performance, and control.
–
+
Workato integration credit packs Additional Workato credits for running automated workflows and recipes that connect SysAid with your wider business application ecosystem.
+ (100K Included)
+ (300K Included)

Patch Management (GFI) Automate the detection, approval, and deployment of OS and software patches across your managed endpoints — powered by GFI — to stay secure and compliant.
+
+
Splashtop Remote Support Securely remote into any managed device directly from a SysAid ticket to diagnose and resolve issues in real time, powered by Splashtop.
+
+
Lansweeper Advanced Discovery Deep, agentless discovery of every IT, OT, and IoT device across your network — including cloud assets — with enriched asset data powered by Lansweeper.
+
+
Additional asset packs Expand your managed asset capacity beyond the included limit with additional packs as your environment grows.
+
+
License Manager Advanced Full visibility into your SaaS application portfolio — track usage, optimize spend, detect shadow IT, and manage license renewals with AI-powered insights.
+
+

Advanced Qlik BI power users Advanced Qlik authoring access for power users — enabling ad-hoc data exploration, custom dashboard creation, and deeper analytics beyond the standard analyst view.
+
+ (1 Seat included)

Silver Service Package A guided onboarding and support package with dedicated expert sessions, configuration assistance, and best-practice recommendations to accelerate your SysAid deployment.
+
–
Gold Service Package An enhanced service package with deeper implementation support, extended expert consulting hours, and priority access to SysAid's professional services team.
+
Included
Gold VIP Service Package The highest tier of professional services — with a dedicated implementation team, executive business reviews, customized training, and ongoing strategic guidance for large-scale deployments.
(Minimum of 20 agents)
+
SECURITY & COMPLIANCE: GDPR · CCPA · SOC 2 Type II · ISO 27001/27017/27018 · MFA & SSO · SSL · DPA · Multi-Region Data Residency

FAQ

Contact us and a SysAid consultant will be in touch to walk you through a customized evaluation process to help understand your needs and help match you to the best plan for your organization to ensure you’re not overpaying for features or capabilities you don’t need yet.

“Yes! Simply start a free trial and you’ll get access to all SysAid features. No credit card details or any prior commitment required.

At any point during your trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or check. Whatever works best for you.”

The cost of your plan depends on several factors: from the type of package that would best fit your organization to the number of users and assets—such as workstations, servers, mobile devices, and more—that need to be managed by the system.

If you’re looking to build a business case or validate the value of ITSM automation, our ROI Calculator is built for that. Just enter a few operational metrics—like ticket volume, resolution time, and team size—and it will project the time and cost savings SysAid can generate. It’s a quick, data-driven way to evaluate the impact of streamlining your service desk.

“Our team will be happy to help you figure out which SysAid product will help you and your IT team best.

When meeting with your SysAid consultant, they’ll get a deeper understanding of your team (and org) size, level of maturity, and your future growth plans, and will help match the right types of features—from automations and integrations, to BI and analytics—to best match your needs.

This step will make sure you’re not overpaying for features you don’t need at your current stage of growth. While also leaving room for you to add and upgrade as your needs change.”

We have a variety of implementation plans to choose from to facilitate your move to SysAid.

SysAid is proudly certified by multiple independent data security and regulatory compliance organizations to ensure the security and safety of your data at all times. Our certifications include: ISO27017, ISO27001, ISO27018, SOC2 Type 2, Cloud Security Alliance (CSA) certification, and more.
You can learn more about our security compliance certifications, and download a copy of them, here

Find out what IT looks like with the right ITSM partner

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