Next-Gen
Help Desk and ITSM

Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that’s enhanced by your organization’s internal knowledge). And it’s available via chat, email, Teams, or a self-service portal.

So, users get the consumer-grade support they need, and it only takes a couple of hours to get up and running.

Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Best of all, you can get a full case summary–including sentiment
analysis–right from the queue.

So your agents can answer tickets more efficiently than ever before.

From legal to operations, SysAid makes sure processes across your organization go off without a hitch with workflow automation and orchestration.

Like employee onboarding? From ordering a laptop to setting up email to getting a welcome chocolate on their desk–our workflows make it happen seamlessly. And when processes are that smooth, scaling is easy.

View, secure, and manage your assets directly from within your service desk.

With all the asset data and records you need already inside each ticket, you’ll be able to resolve issues faster than ever.

Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions.