Azure Devops
Create new SysAid requests for new Azure DevOps work items
Free
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Overview
Stay up to date with the latest features and bug fixes in your IT team’s daily workflow using this integration. Once activated, this integration automatically creates a new SysAid ticket for every new Azure DevOps work item as soon as it is generated and meets a predefined criteria.
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Main Features
- Automatically generate a new SysAid ticket for new Azure DevOps work items.
- Automatically generate a new Azure DevOps work item from an approved Change management process in SysAid.
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Benefits
- Keep your support teams updated with the relevant features and bugs released by your Devops teams by creating Changes and Problems in SysAid accordingly.
- Allow to connect Incidents or Requests issues to relevant releases done by devops.
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Use Cases
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Azure DevOps work items
Create new SysAid requests for new Azure DevOps work items
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Azure DevOps for SysAid service records
Create Azure DevOps work items for new SysAid service records
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SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
Microsoft Intune
Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.
TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
SolarWinds
Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.
Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
Worksafe App
Use SysAid’s Worksafe app to simplify the process of tracking the status of your workforce as you transition back to the ‘new normal.’
